We Measure Client Satisfaction
For us, quality is to deliver what our customer wants. Therefore, before every assignment, we take the time to discuss and document what our customer expects from us. From that moment on, we work in close collaboration with our client to make sure that our efforts correspond to our client's expectations through-out the assignment. In this way, we are able to continuously improve the service that we provide to your customers. Finally, the client evaluates our effort based on the goals and priorities that client defined before the work was initiated.
OTACE - On-Time and Above Client Expectations
We launched our customer satisfaction tool (OTACE) already in 1995 and it is now a well-renowned tool that we use consequently in our assignments. Our goal always is to exceed customer expectation and the result of our measurements shows that we have been successful in this quest.
High Client Satisfaction
According to the latest statistics 80 percent of our clients are more than satisfied with our efforts and 18 percent are satisfied, at total of 98 percent satisfied clients. Furthermore, in every assignment, we continue to focus on client satisfaction in order to be able to increase it.
Client Satisfaction Index, December 2009
Our goal is to exceed your expectations. Therefore, we consequently measure our
engagements according to OTACE