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A Chatbot Must Tell It is a Chatbot

With AI being everywhere, how would we know if we are communicating with the real person or a chatbot? SogetiLabs Fellow Rik Marselis writes in depth about it in his latest blog.

 

Recently I started investigating how to test a chatbot. As an example, I put a couple of teams to work to try testing a simple chatbot on Facebook messenger. This chatbot assists people with finding travel options. In the beginning, I warned them this same travel company also has a chat-function with a real person. In order to be sure not to bother the real people, the first question to the chatbot was “are you a chatbot?”. The chatbot didn’t understand the question and asked to what city we wanted to travel.

Read the entire blog post and interact with Rik on the SogetiLabs website.

CONTACT
  • Rik Marselis
    Rik Marselis
    Quality and Testing Consultant | Netherlands
    +31 886 606 600