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Testing of Chatbots: Part II

Our SogetiLabs expert Humayun Shaukat explains us in this part 2 of the blog on how chatbots will definitely continue to improve and evolve, and businesses that utilize them will surely have great benefits in the near future.

n my previous blog, I talked about the different types of Chatbots. In this blog, we will cover some of the applications of Chatbots.

Chatbots are computer programs designed to interact with people using textual context via the chat interface. However, over the past few years, chatbots have well improved to surpass simple textual format and are now equipped with artificial intelligence (AI) and machine learning capabilities. Many companies are already using chatbots e.g. for customer service.

Read the entire blog post and interact with Humayun on SogetiLabs website.

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  • Humayun Shaukat
    Humayun Shaukat
    Senior Consultant - Digital Assurance and Testing and AI, Germany
    +492-102 10 14 236